Shipping policy

SHIPPING AND DELIVERY

We use UPS, FedEx, DHL, and USPS for deliveries. We are not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 15 business days for delivery. Express Courier can take up to 3 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 5 to 7 business days.

The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond the courier's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the UPS website at http://www.ups.com.

We do not accept Collect shipments for online orders. All shipping charges are charged at the time the order is placed online.

Any order received after 2PM EST will not ship until the following business day.

Additional Charges to ship to Puerto Rico and Virgin Islands.

SHIPPING AND DELIVERY FOR LTL ORDERS 



Lost or Damaged Shipments

You should get in the habit of always checking your freight for shortages or signs of damage every time you receive a shipment. If you should discover a problem, bring it to the driver's attention immediately, then take the following steps:


For a Shipment Shortage

If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and TForce Freight's copy.


How to Have a Shortage Traced

Your note of a shortage on both copies of the freight bill acts as a written alarm for service center personnel who will make every effort to locate your missing freight. If it becomes necessary to have your shipment shortage traced, contact the person in charge of Over, Short & Damage (OS&D) at your local TForce Freight service center. Before you make contact however, be sure to have the following information available:

  • Freight bill number
  • Billing date on the delivery receipt or freight bill
  • Names and addresses of the shipper and consignee
  • Number of pieces in the shipment
  • Number of pieces missing
  • Weight of the shipment
  • Delivery date
  • Complete description of the missing pieces, including size, shape, color, etc.
  • Any part number or serial number on the goods
  • Any other information that you think would be helpful in identifying the container or contents


For Visible Damage

If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and TForce Freight's copy of the delivery receipt.

SPECIAL NOTE: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, the consignee should accept the entire shipment and determine whether it can be repaired or retained with an allowance.


For Concealed Loss or Damage

As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, report it to TForce Freight within 5 business days of the delivery date and request an inspection. While you wait for the inspection, make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.


Requesting Inspections

After delivery, contact your local TForce Freight service center or our Customer Service Department at (800)333-7400 to help you determine if an inspection and formal written report will be required. Occasionally, we may not have an inspector examine the damaged freight. Instead, we may request that you do the inspection yourself and keep a written description should a claim be filed later. Please note, however, that an inspection report is not a claim.


The Claim, Defined

A claim is a written demand for payment by the owner of a shipment on the carrier for loss or damage occurring during transit. Rules Tariff limits our liability on certain commodities and provides for $25.00 per pound per package (certain shipments may be subject to lower liability limits under the National Motor Freight Classification or specific provisions of the Rules Tariff). You can, however, buy additional liability coverage for any shipment valued over $25.00 per pound simply by requesting it on the bill of lading, For more details, ask your TForce Freight Account Manager.